ICTInnovations has released ICTUstad service provider Version 2.0.0. ICTUstad is an on-demand home services platform that connects customers with skilled professionals for various maintenance and repair services. It offers a comprehensive range of features, including service booking, secure communication, and real-time updates. ICTUstad supports multiple channels for scheduling and communication between customers and service providers, ensuring a seamless and efficient service experience. Built on the robust and scalable Laravel framework, ICTUstad provides a flexible solution for managing home services, making it ideal for businesses and professionals in the home maintenance industry.
Following are the main & enhanced previous features introduced in ICTUstad version 2.0.0:
Upgrade to Laravel 10.x:
ICTUstad service provider version 2.0.0 has now been upgraded to Laravel 10.x, bringing enhanced performance, improved security features, and the latest framework functionalities. This upgrade ensures a more efficient and scalable platform, offering better support for modern web development standards and making future updates and maintenance smoother.
Enhanced Dashboard:
The ICTUstad service provider version 2.0.0. admin dashboard provides a comprehensive view of system activity and performance, offering insights through various key metrics, including:
- Total Users: Displays the total number of users registered on the platform, including clients and professionals.
- Number of Clients: Shows the total number of clients using the platform to book services.
- Number of Professionals: Lists the total number of professionals offering services on the platform.
- Number of Assigned Jobs: Indicates the number of jobs currently assigned to professionals.
- Number of Unassigned Jobs: Displays the jobs that are yet to be assigned to any professional.
This dashboard gives an at-a-glance view for the admin to manage and track activities on ICTUstad effectively.
Enhancement in User management & Area Management:
ICTUstad service provider version 2.0.0 introduces several key features aimed at enhancing user experience, communication, and system management. These include upgraded frameworks, improved communication tools, real-time notifications, and advanced user and area management functionalities.
ICTUstad offers comprehensive roles and category management features for seamless platform operation:
Roles Management:
- Add, Update, and Delete Roles: Admins can easily manage roles such as Admin, Client, and Professional.
- Three Primary Roles: The system is structured around three main roles—Admin, Client, and Professional—each with specific access and functionalities.
Category Management:
- Professional Expertise Categorization: Admins can create and manage categories that define the professional expertise available on the platform (e.g., Plumber, Electrician, CCTV Expert).
- Add, Update, and Delete Categories: This feature allows for the dynamic addition and removal of categories as per the platform’s evolving needs.
Area Management:
- Manage Service Areas: Admins can define the geographical areas where services are available, including adding, updating, and deleting areas.
- Google Maps Autocomplete API Integration: For precise service area management, the system uses Google Maps API to automatically fetch area coordinates (longitude and latitude), ensuring professionals can service the correct locations.
These features enhance the operational flexibility of ICTUstad, making it easier for admins to tailor the platform to their service offerings and geographical coverage.
Transaction Management:
ICTUstad service provider version 2.0.0 introduces enhanced Transactions Management, enabling admins to view, monitor, and manage all transactions within the system efficiently.
- View and Manage Transactions: Admins can access a comprehensive overview of all transactions within the system. This feature allows for monitoring, reviewing, and managing payments or service charges made by clients and professionals on the platform.
With this feature, ICTUstad ensures transparency and control over financial activities, providing the admin with complete authority to oversee and manage transactions efficiently.
Jobs Management:
ICTUstad service provider version 2.0.0 introduces enhanced Jobs Management, enabling admins to view, monitor, and manage all jobs within the system efficiently.
jobs are classified into two key categories:
- New Jobs: Recently created jobs that are pending assignment to a professional.
- Assigned Jobs: Jobs that have been assigned to professionals for execution.
- Admins can reassign jobs to different professionals when needed, ensuring flexibility in job handling.
- Within assigned jobs, transactions can be created and managed, providing clear tracking and management of each job.
Professional Management:
ICTUstad service provider version 2.0.0 introduces enhanced Professional Management, providing admins with comprehensive control over professionals’ roles and activities. Admins can easily add, update, and delete professionals within the system.
- Add, Update, and Delete Professionals: The admin has complete control over managing the professional profiles registered in the system. They can add new professionals, update existing information, or remove profiles as necessary. This ensures the platform always has an updated and verified roster of skilled professionals ready to take on jobs.
- Professionals Can View Assigned Jobs: Once a job is assigned, professionals have access to their designated jobs through the Jobs section. This allows them to quickly view details such as the client’s request, job location, and any additional instructions. This clear job assignment feature streamlines the workflow for professionals, helping them to focus on the tasks at hand.
- Update Job Status to In Progress or Completed: Professionals are empowered to manage their work directly from the platform. They can easily update the status of each job, marking it as “In Progress” when they start working on it, and changing it to “Completed” once the task is done. This transparent job tracking ensures both the client and the admin can monitor the job’s progress in real time, enhancing accountability.
- Create and Manage Transactions: ICTUstad Version 2.0.0 introduces enhanced transaction management features for professionals. Once a job is completed, professionals can create and manage the related transactions within the system. This includes generating invoices, tracking payments, and maintaining a complete record of their earnings. By allowing professionals to handle financial transactions seamlessly through the platform, it eliminates manual paperwork and improves the efficiency of the payment process.
Client Management:
ICTUstad service provider version 2.0.0 introduces enhanced Client Management, providing admins with comprehensive control over Client’s roles and activities. Admins can easily add, update, and delete Clients within the system.
- Add, Update, and Delete Clients: Admins have full control over client management, allowing them to easily add new clients to the platform, update existing client information, or delete profiles when necessary. This ensures the system maintains an accurate database of all users utilizing the services, creating a smooth and reliable experience.
- Clients Can Create Jobs: With ICTUstad, clients can seamlessly create jobs according to their service needs. Whether they require a plumber, electrician, or another professional, clients can easily input job details and submit requests for immediate attention. The job creation process is intuitive, helping clients describe their needs clearly for faster response and assignment to the right professional.
- Clients Can View and Update Job Details: Once a job has been created, clients have full access to view all associated details, such as the status of their request, the professional assigned to the job, and expected timelines. Additionally, clients can make updates to job details if necessary, providing more flexibility in case circumstances change or additional information is required for the professional.
- Clients Can Provide Feedback on Jobs and Professionals: After a job is completed, clients are encouraged to provide feedback on both the job itself and the professional who handled it. This feedback system helps to maintain high-quality service standards on the platform by offering professionals constructive reviews, while also giving admins insight into the performance and satisfaction levels of both clients and professionals. This feature fosters continuous improvement of service quality.
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